Due to covid and high volume orders, placed have a 1-4 business day processing time frame. Specialty items may differ. Orders placed with Overnight delivery, we *try our best to process within the same day if received by 12 pm PST.
Orders that are placed during Sales or Promotions have a longer processing timeframe regardless of the shipping method selected at checkout.
Orders placed Friday after 12 pm PST thru Sunday, are processed on Monday. An email confirmation with tracking information is sent when your purchase is on its way to you.
Please note that ordering a PRE-ORDER item will result in shipping delays as the item will be available to ship at a later date.
Coco Blue Shoes is proud to partner with Route, the leader in package protection and tracking solutions. Route+ is automatically added to your order to protect it from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
*Lost claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
If you have any questions about delivery time frames and or processing on an order that you've placed please feel free to contact us. You may email us at: email@example.com for assistance and we'll respond as quickly as we can. During sales and promotions or high traffic times, you may experience a wait of 24-48hrs for a response.
We are not able to make changes after your order has been placed. If a mistake was made, please email us and we will do our best to try and assist. firstname.lastname@example.org
If you purchase an estimated shipping product you may select Expedited Shipping at checkout however your order will not ship until the item is available. If an item is estimated shipping it will specify under the Product Description Section on the item shop page and or provide the Estimated Ship or Arrival date. This date is subject to change. Orders placed Friday (after 12 pm PST)-Sunday are processed on Monday. An email confirmation with tracking information is sent when your purchase is on its way to you.
Please be advised that your shipping and billing address is required to match in order for us to process your order. In the event an order is placed with different billing and shipping addresses we reserve the right to automatically cancel your order and issue a full refund.
Once Coco Blue Shoe products have been shipped and leave the delivery location it is the carrier's (UPS, DHL, etc.) responsibility and we are not held liable. This goes for natural occurrences, transfers of carriers, customs, delays, and back-end fees. If your tracking says delivered and you have not received your package contact the carrier.
Just because you aren't in the US doesn't mean you should have to wait weeks to receive your merchandise. All international orders are shipped via DHL Express. We offer worldwide shipping to more than 220 countries and territories.
International Delivery Transit Time: 7-10 Business Days
Cost: International shipping rates vary depending on the location and weight of the package. At check out, your total shipping will be shown depending upon the weight of your shopping bag.
All prices on our site are in US dollars and charged in US dollars. We do not provide currency conversion your bank will convert depending on the going rate at the time you place your order. All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.
Please note that all estimated shipping times are after the order has been shipped. If for any reason your item is not deliverable and is returned to the store you will be issued a refund for the purchase price of the items (minus the shipping fee). Please carefully check your address. In the event that you request your order to be reshipped, there will be a $9.95 shipping and handling fee.
We are not responsible for lost or stolen packages once UPS, USPS, or DHL has marked your package as delivered. By completing a purchase with us you are agreeing to our full shipping and deliveries policy.
DISCLAIMER: USPS, UPS, and Coco Blue Shoes are two separate entities, we do not work for USPS, UPS nor have a partnership with USPS, so any shipping delays that may occur once the package is picked up from our warehouse, we are not responsible for. Coco Blue Shoes can not be held responsible for lost packages or delayed deliveries. For any and all shipping updates please contact USPS/UPS with the tracking number we provided you. If in any event a package is lost or stolen, please file a claim with USPS/UPS, TRACKING & INSURANCE INCLUDED ON ALL PACKAGES